Returns & Exchanges
We offer a 30-day return policy for all items purchased directly from our website, provided they are in their original condition with all protective packaging intact. Our goal is to ensure you are completely satisfied with your timeless timepiece or accessory.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original Daniel Wellington gift box and secure them in a sturdy mailing container to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand over your package at any authorized courier location and keep your receipt to track the status of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing